How we can help?
Find answers to the most popular questions regarding trading with Streams.
Most frequently asked questions
Account information
We offer 3 account types: Classic, Pro and ECN. All accounts have the same execution speed. Their differences are:
Spreads:
The Pro account spreads start from 1.1pips. The ECN account's spreads start from 0.3 pips, whereas the Classic account starts at 1.6 pips.
Commission:
Classic account: No commissions
Pro account: No commissions
ECN account: 4 per side per lot (0.00040% notional value of the base currency of the trading instrument)
Deposits:
Classic account: 100 USD/EUR.
Pro account: 1,000 USD/EUR.
ECN account: 10,000 USD/EUR.
More information about our account types at: gostreams.io/trading-accounts
Streams offers numerous leverage options with a maximum of 1:500
Easy: click on Register Now, fill up the form with your details and confirm your email address. You will receive instantly the credentials for your Client Area; upload your documents and we’ll verify your request instantly. Choose the deposit method appropriate for you and fund your account from here
For Individual accounts:
- Proof of Identity: your Passport of National ID card
- Proof of Address: a utility bill (water, electricity or land line phone) issued in the last 6 months stating your full name and residential address
As a company:
- Articles of association, identification document and proof of individual and corporate address.
- Certificate of incorporation or company registration card (must show the address, legal representatives, registration data).
Some additional documents may be requested depending on the country, beneficiary etc. (offshore).
Sure! you can apply for a Streams demo account from the Client Area
Of course! In just 2 clicks you can request a new trading account from your Client Area
You can access the Client Area from the Streams Website or by logging in from here
You can follow these steps:
- Login in your Client Area
- In Accounts Section, select “Accounts Overview”
- Choose the Account
- Click on “Change” in Trading Platform Password
Sure! You can install the MT4 platform in two separate folders on your computer and you can run the MT4 for both your live and demo account.
Contact our Support Team and we’ll process the closure of your account; however, your information will be stored for a minimum period of 7 years, as per legislation. If your account has not had any login attempts for 90 days, it will be archived automatically internally and will no longer be visible to you.
Sure! You can send us an email to [email protected], with your demo account number and the balance you would like to have.
Archiving your account is not possible at Streams. If your account has not had any login attempts for 90 days or has less than 10 USD in it, it will be archived automatically internally and will no longer be visible to you.
We offer the Metatrader 4 platform for Windows, MacOS, Android, iOS and webtrader
Personality. Streams is not just a broker, it is a broker with Personality. A team of experts and professionals always available to give you the best experience in real trading. Low spreads, ultra-fast execution and top customer service.
Mac is compatible with the MT4 platform. You can follow the installation guide for Mac
We don’t offer the MT4 Multiterminal, but you can install multiple MT4 Platforms on your Windows PC. Download and install the MT4 platform in separate folders when doing the installation. If you require assistance, please contact our Support Team on [email protected] or visit our website and click on the Support widget and one of our Support agents will assist you
Deposit and withdrawals
Login to your Client Area and request your withdrawal, providing all the required information.
You can also request your withdrawal from here
You can deposit funds via Visa/Master/Maestro cards, bank transfer or E-wallets. All deposit methods are available in your Client Area
The minimum deposit for Classic account is 100 USD/EUR
The minimum deposit for Pro account is 1000 USD/EUR
The minimum deposit for ECN account is 10,000 USD/EUR
In our Client Agreement under the Section 13. Deposits and Withdrawals you can find all the details about charges.
No, we do not accept broker to broker transfers. You can deposit funds in your trading account selecting the available deposit methods.
Unfortunately, Streams does not accept Broker to Broker funds transfers. You can deposit in your account via the deposit methods we offer
Upon the Company receiving an Instruction from the Client to Withdraw Funds from the Client Account, the Company shall pay the said amount within 10 Business Days, if the following requirements are met: a) the Withdrawal Instruction includes all necessary information; b) the Instruction is to make a Bank Transfer to the Account of the Client; and c) at the moment of Payment, the Client’s Free Margin exceeds the amount specified in the Withdrawal Instruction including all Payment Charges, and d) The Client’s identity is fully verified according to the AML requirements and the Company has all necessary documentation of the person submitting the request available. In certain instances, the Company reserves the right to request for additional documentation prior to proceeding with the withdrawal. In case the Client fails to provide the requested documentation the withdrawal might not be processed and referred to AML procedures.
Streams policy allow to request and process withdrawals via the same method you have used for your deposits. Upon request, we can send profits using a different payment method that must be under your name. We do not allow any third-party withdrawals.
Withdrawals are processed within no longer than 1 working day
Yes, however, when you request for a withdrawal, your free margin must surpass the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin. If the account does not have enough funds, the withdrawal request will not be processed until the correct form is submitted or the open positions are closed.
Trading conditions
We offer floating spreads for all account types – Classic, Pro and ECN.
Classic account: variable spreads starting from 1.6 pips with no commissions.
Pro account: variable spreads, starting from 1.1 pips with no commissions.
ECN account: variable spreads, starting from 0.3 pips with low commissions.
Market spreads may widen considerably at market opening and closing times and prior to announcements. Thus, you must ensure that you have adequate funds on your account to cover this possibility.
Streams offers more than 100 trading instruments all available in your Streams account. FX Pairs, Indices, Commodities, Shares and Crypto Currencies. Browse our Markets section on the website for more information about our products
When are swaps charged at a triple rate for currency pairs and metals?
For FX Pairs, Shares, Indices and Metals, the triple rate is charged on Wednesdays. For Energies, Crypto and Spot Index HK-50, triple rates are charged on Fridays.
Unfortunately, Streams does not provide Tick data since the MT4 platform is not able to store all ticks leading this data to be inaccurate
Streams covers the negative balance, to make sure that our clients do not lose more money than they put in.
Streams is a broker with a fully automated No Dealing Desk (NDD) execution model.
Slippage may occur depending on the market and volatility. The slippage can be both positive and negative.
At Streams, we clear our clients’ trades and retranslate quotes which we receive from our liquidity providers. In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.
Hedging and scalping are both allowed if they are in line with our execution policy. The required margin for hedging positions on Classic, Pro, and ECN accounts is 0.
In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.
Minimum trade size: 0.01 lot
Maximum trade size: 30 lots
In case of sharp movements in the market, slippage may occur. Note that during high volatility, the risk of slippage is significantly higher.
You can check all details related to the instruments we do offer in our Market section.
Streams is a NDD (Non Dealing Desk) broker, thus all our procedures are automated
For all our trading accounts, the Stop-Out level is 25%; Margin Call is set at 100%. Check the details of the Streams accounts here.
Streams offers USD and EUR for base currency accounts
The Metatrader 4 platform time zone is GMT +3 during Daylight Saving Time period (March-October) and GMT+2 during the rest of the year.
Metatrader 4
Partner with Streams
Partnership at Streams is a program we offer for our client referrals. We value the business that you bring and we offer you the opportunity to earn commission on the trading activities of your referrals.
Streams offers CPA, Hybrid, Rev share and many more. Contact us for more information about our partnership offers.
No limitations on monthly commissions. The more active your clients are in trading, the more you will earn.
Commissions are paid directly into your trading account. Can be traded and can also be withdrawn via the appropriate payment method.
Commissions are settled at the end of every month.
As our jurisdiction does not allow us to accept clients from every country, hence referrals from restricted countries will not be accepted. Your Partnership Manager at Streams shall provide you with further information.
Easy, send us an email to [email protected] and one of our Partnership Managers shall get in touch with you.
PAMM
PAMM (Percentage allocation management module) is a trading system which is assembled by a pool of trading accounts of Investors. The manager can change the PAMM accounts in the portfolio and the proportion of funds invested in them. When investors receive profits, the manager receives a portion of these as remuneration.
All profits and losses are strictly distributed in direct proportion to the amount of funds invested.
The Account manager fees vary, depending on the trader, fees can start from 5%.
TInvestor may withdraw his or her profits before the agreed periodicity of Trading on the Account, but their maybe penalty fee set by the Account Manager.
Investors can fund their accounts while the PAMM is active, from their Client Area.
Streams does allow investors the use of robots of EAs (expert advisor) on the PAMM account
